When and Where is the User Conference?

September 22 - 24

Charlotte Convention Center 
501 South College St.
Charlotte, NC 28202

Exhibition is on the Exhibit Level, Hall A

Have a question related to attendee registration?

UC registration is ongoing. Please see our Attendee FAQs for more information.

Your exhibitor manager will be sent a link along with directions on how to register including any discount codes available to your company based on sponsorship level. Additional exhibitor registrations are $1,295 per person. All attendee registrations include access to the entire conference, including all networking events. 

Where should I park at the CCC?

Please visit the Getting to Charlotte visitor webpage for information on travel and parking downtown. 

When is Exhibition, including Setup and Breakdown? 

To view a full schedule with Exhibition highlighted, click here.

Does the Exhibit Hall close during the conference?

The Exhibit hall will be closed during breakout session times; however, exhibitors may still bring attendees into the hall for demos, meetings, etc., if needed. Please note, overhead lights in the hall may be dimmed slightly during times outside of exhibition hours. 

Who is the show general and where can I find the Exhibitor Kit?

Our show general is Alliance Exhibition Services. If you are a registered exhibitor, a user ID and Password will be emailed to your exhibitor manager in May for access to the Alliance Exhibition Services Online Kit. 

Pre-approval is needed from McLeod Software for any rigging requests. Please email a request to exhibit@mcleodsoftware.com

Who is managing electrical services for exhibitor booths? 

Electrical services will be provided through SmartCity Networks. Exhibitors can place an electrical order for their booth by clicking here. 

Please note, tabletop exhibits do not have access to elecrical connection. Bring batteries if you plan to use a laptop. 

Are internet services provided?

The exhibit hall will have casual access internet only for all attendees. Exhibitors may secure hard-wired internet services for their booth through Smartcity Networks, click here to place an order.  

Is booth carpet provided?

The exhibit hall area is not carpeted (except for aisles, kiosks and tabletops.) Exhibitors must have professional flooring within their booths. Flooring options include supplying your own or ordering through Alliance Exhibition Services. Refer to the Exhibitor Kit for discounted package details.

Can Exhibitors participate in the Sunday Golf Outing or Other Excursions?

Yes, please be sure your booth set-up is completed before 4:00 pm Sunday, September 22.

You can register for the Golf Outing or other McLeod Hosted Excursions during the registration process or modify an existing registration using your confirmation number.

Is there a conference mobile app?

The UC2024 mobile app is provided by Cvent. A download announcement with instructions will be sent to all attendee email addresses approximately one to two weeks prior to the conference.

If you do not receive the email notification to download the event app, you can search your app store for the Cvent Events app, click to download, then search for McLeod Software 2024 User Conference. 

How do I manage my Exhibitor Booth Profile inside the UC mobile app?

The Cvent Exhibitor Portal access will be sent to your exhibitor manager. If you need the email notification resent to you for access, or you wish to be added as an exhibitor manager, please contact exhibit@mcleodsoftware.com  

Will an attendee list be shared to exhibitors?

As a privately held company and our show being a private event, we do not share our customer list or attendees of UC outside of the event mobile app.

The UC2024 mobile app provides all registered attendees access to the “attendees” page after login. Attendee profiles are set by default to reveal First & Last Name, Business Title, and Company Name. Please note, the attendee list is not downloadable.

Each attendee has the ability to manage their own privacy. Email addresses and phone numbers are protected information and not revealed unless the attendee changes their contact profile from private to public. If you decide to participate in Lead Capture (additional fees and can be purchased via the Exhibitor Portal) you will have access to full attendee contact information of the attendee badges your team scans as well as scanned badges for your breakout session if you have secured one in your sponsorship. 

Attendees can message other attendees to connect and request appointments via the app as well. 

Will "Lead Capture" be provided?

Lead capture will be provided at an additional charge via Cvent to any exhibiting vendor. Information is provided within the Cvent Exhibitor Portal.

Lead capture provides the exhibitor the ability to scan an attendee badge and review lead information via the Cvent Exhibitor Portal instantly. Your downloadable list will include basic attendee information plus email and phone number along with any other notes or comments your staff provides. 

If you have a breakout session as a sponsorship deliverable, attendee badges will be scanned as they enter your session room. A session attendee list will be provided to you electronically at the end of your session.  

If you need the email notification resent to you for access to Lead Capture, please contact exhibit@mcleodsoftware.com  

What should I wear?

Business casual is the norm throughout the conference including all evening events.

What is the weather like in late-September in Charlotte, NC?

Highs are in the low 80’s. Lows are in the mid to low 60’s.

What does your Exhibitor Kiosk option include?

Please click here to review our kiosk and tabletop options. Kiosks are noted with "K" and Tabletops are noted with "TT" on the exhibit hall map. 

Other questions?

Email Exhibit@McLeodSoftware.com